Guardian

Manage product support, subscriptions and licenses, and connect to lifecycle software and services for Emerson's automation & control software and asset performance management portfolio. 

Lifecycle Services – Guardian Support
Guardian Create an Account
Create an Account

Log In to Guardian
09-Oct-2023
Emerson Guardian Support Overview
Video

Overview of Guardian
09-Oct-2023
Lifecycle Services - Technical Support
Contact Us

Speak to an Emerson Expert
09-Oct-2023
Leverage the power of the Guardian digital experience

Leverage the power of the Guardian digital experience

Driving system health and performance is critical to hitting your targets – and with Guardian™ it just got easier. Helping users address the end-to-end lifecycle needs of their control & automation software and asset performance management solutions, Guardian provides a secure digital experience for connecting to product support, managing subscriptions, and interacting with additional software and services tailored to the specific needs of their operations. With a seamless and personalized experience, users can proactively manage risk and optimize performance through our Guardian web platform or mobile app.

Explore FAQ Download Flyer
Read More...
Click to continue reading Leverage the power of the Guardian digital experience

Easily access product support

Connect your team to Emerson’s product experts, who can collaborate with your personnel to resolve issues or enhance operations with automated system-specific hotfixes, patches updates, and device install kits.

Read More...
Click to continue reading Easily access product support
Easily Access Product Support
Gain New Insights to Minimize Downtime

Gain new insights to minimize downtime and optimize performance

Leverage a configurable, intuitive dashboard that delivers real-time intelligence about a system’s health and recommends corrective actions for potential issues so you can reduce risks to safety, security and control processes.

Read More...
Click to continue reading Gain new insights to minimize downtime and optimize performance

Simplify subscription management

Download and activate software safely and securely, manage software and licenses, and easily renew or modify subscriptions – all in one convenient place.

Read More...
Click to continue reading Simplify subscription management
Simplify Subscription Management
Expand Your Operational Capabilities

Expand your operational capabilities

Connect to other lifecycle services and solutions that can be strategically deployed to increase workforce efficiency and optimize performance.

Read More...
Click to continue reading Expand your operational capabilities

Explore Guardian

Manage Product Support

24/7 Expert Phone Support (GSC)

24/7 Expert Phone Support (GSC)

Includes unlimited 24x7 Expert Telephone Product Support, with secure remote system diagnosis capabilities. You can call our Product Support or submit questions and issues through the Guardian platform or mobile app. Email and Chat Support are also available 24hours during Monday through Friday.
Remote System Diagnosis

Remote System Diagnosis

Remote system diagnosis helps speed-up troubleshooting and problem resolution, effectively reducing downtime in critical situations.
Service Call Logs

Service Call Logs

Service Call Logs allow you to monitor the progress of technical support calls, examine past service calls, and send/receive call status updates.
Repair and Calibration

Repair and Calibration

Product Support-Premium covers the wear-and-tear that comes from normal use of plant asset management products.

* For DeltaV hardware, a standard product warranty is provided outside of product support., and extended hardware warranty services are optionally available.
Software/Firmware Updates

Software/Firmware Updates

Access the latest software updates, patches, and hotfixes matched to your system content.

Minimize Downtime

System Health Score

System Health Score

The System Health Score measures Key Performance Indicators (KPIs) that determine the performance of high-risk areas. These risk areas typically include KBA management, Software Updates, Service Calls, and Asset Lifecycle Support Status. 
Knowledge Base Articles (KBA)

Knowledge Base Articles (KBA)

KBAs are prepared by Emerson’s Technology organization as a supplement and update to standard product documentation. These are evaluated for applicability to a broad audience of system users.
Antivirus Information

Antivirus Information

New releases of antivirus scanning products are tested for compatibility with your systems and software. McAfee updates are downloadable directly from Guardian, while test results for Symantec antivirus pattern files are also published.

Simplify Subscription Management

Asset and License Inventory

Asset and License Inventory

Guardian provides an updated and accurate inventory of all system components and licensing. Access information like serial numbers, software and hardware versions, and registered system licenses.
Lifecycle Status

Lifecycle Status

Guardian assists with lifecycle management by matching your enrolled hardware or software content to its associated lifecycle status via the dashboard. Asset Lifecycle status information helps you plan system management and sustainability investments.
Downloadable Installation Media

Downloadable Installation Media

Guardian allows you to download the installer media of our latest Major software version and upgrades, including new features and enhancements. Users can download the latest media directly from Guardian.

 * Please note we're working towards making these features available across our portfolio. Be on the lookout for communications as we continue to make these updates available for all users.

Guardian is available for the following

AMS
DeltaV
AMS
Mimic
Syncade
Ovation
Guardian Promo

Guardian

Unlock your Guardian account’s full potential by logging in now!

Log In to Guardian

Featured Media


Take a look at how we’re making ongoing investments to improve your experience

White Paper: Steps to Improving Your System Health Score
This document provides information and advice on measuring and maximizing the general health of...

Download White Paper

Blog: Guardian Digital Experience is an Evolution in Support
Read the Latest Emerson Automation Experts Blog

Read More

Video: Driving Better Results Across the Equipment Lifecycle with Guardian
Watch Emerson Exchange Interview Video

Play Video
Emerson Guardian Support Overview

Video: Overview of Guardian

Driving system health and performance is critical to hitting your targets – and with Guardian™ it just got easier.
Guardian of the Future

Video: Guardian of the Future

Guardian is transforming! Learn more about Guardian’s current evolution from a service portal to a comprehensive digital experience.

Featured Documents

Go Boldly.™

Emerson is the global technology, software and engineering powerhouse driving innovation that makes the world healthier, safer, smarter and more sustainable.

We <3 STEM
Please enable JavaScript to use this website.